Towers Perrin, HR, outsourcing, objectives, survey
Towers Perrin study finds mixed views of HR outsourcing
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While HR outsourcing (HRO) is delivering results from a cost perspective, according to Towers Perrin's second annual study of HRO effectiveness and satisfaction, success in meeting other key objectives remains elusive. In particular, the study shows continuing frustration with service quality and a growing realization that outsourcing alone cannot transform the HR function. Broadly, the study, which involved close to 80% of the companies with large-scale deals in place at the time of the study, indicates that more work is needed by both companies and vendors to achieve the full benefits of the relationship.
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