Program

Download the Conference Brochure (PDF file)

MONDAY, NOVEMBER 6, 2006

Pre-Conference Workshops (open exclusively to buy-side executives)

9:00 - 12:00 - Ballroom A

Workshop A - Assessing and Evaluating Transformation Options - An HROA Training Series Express Module

By the end of the program you will be able to:

outline the strategic context for back-office transformation
identify and specify the need for change
assess the ‘as-is’ situation
understand the external marketplace
envision the ‘to-be’ service delivery model
understand the transition/transformation process
shape the commercial model/business case

HROA Europe is hosting this session with training provided by:
David Parry, Partner, Human Capital Advisory Services, Deloitte

13:30 - 16:30 - Ballroom A

Workshop B - How to Leverage Intercultural Awareness When Recruiting International Talent

This workshop will help participants:

Understand the significant role that culture plays when communicating with people from different backgrounds
Gain insight into their own and other cultures and learn how this affects their behavior, reactions, assumptions and expectations
Better analyze, understand and effectively deal with their own international work experiences via a tool called Hofstede's 5-D model
Increase their intercultural communication skills

Borderless Executive Search is hosting this session with training provided by:
Hans van Straaten, Senior Consultant, ITIM

13:30 - 16:30 - Pre-Function Room

Workshop C - Going Global: Deciding What, When and How to Centralize HR Functions

Through case studies and facilitated exercises, this workshop will answer the following questions:

Which HR processes and sub-processes can be centralized in a European hub while still maintaining cultural and language diversity?
Which HR processes and sub-processes can be successfully managed from an offshore location, and what are the best practices for doing so?
How do you manage end-to-end HR processes using a global delivery model?
What locations are best positioned to be European and global hubs for HR delivery?
How do location decisions vary by industry and company?

Karine Heckmann, HR Tranformation Manager, ACS
Mauritz Houck, HR Transformation Manager, ACS

16:30 - 18:30 HROA Europe Board Meeting (by invitation only) - Honneur

19:00 - 20:00 HROA Europe Awards Cocktail Reception - Ballroom A

TUESDAY, NOVEMBER 7, 2006

8:00 – 9:00 Registration and Welcome Coffee

All plenary sessions will take place in Ballroom B and C

9:00 – 9:05 Conference Opening

Jay Whitehead, Publisher, HRO Europe & HRO Today Magazines, CEO, The CRO

9:05 – 9:20 Welcome Address - HROA Europe

Philippe Gluntz, Chairman of the Board, HROA Europe

9:20 – 10:00 KEYNOTE - How Cultural Resources Support Business Transformation
The cost/benefit ratio of corporations in transformation depends largely on invisible assets: the corporate culture that steers your organization through the process.

Where does my national culture differ from others I deal with?
How would I describe our corporate culture?
How does culture affect transformation processes, and how do transformation processes affect culture?
Can a corporation manage its culture, and if so, how?

Prof. Geert Hofstede, Emeritus Professor, Maastricht University

10:00 – 10:40 Case Study - How Unilever is Transforming HR

Aligning HR and Business Strategy
Delivering HR Transformation at Global Scale
Key Lessons Learned from Unilever

Reg Bull, SVP Global HR Transformation, Unilever

10:40 – 11:10 Coffee Break

11:10 – 11:50 Case Study - Transforming the Human Resources Function

How cost & quality considerations drive a new HR Operating Model
The approach, prerequisites and the target delivery model
The business perspective
How line management view HR
Current Status & next Steps

Claus Fey, Senior HR Executive, Bayer AG

11:50 – 12:40 HRO Executive Forum – How Best to Evaluate the Different Transformation Options
Top executives answer the tough questions on what, how and when to select each option available to transform HR.

Defining the requirements and objectives of business transformation
Considering the company’s needs
Comparing different offers
Single-sourcing vs. multi-sourcing
Contract requirements
Choosing the right partners

Moderator: Jay Whitehead, Publisher, HRO Europe & HRO Today Magazines, CEO, The CRO

Christian Baader, VP BPO, SAP AG
Marc Bruzzo, Vice President, ADP
Christian Marchetti, Managing Director, Accenture HR Services
Stephen Randall, Hewitt
Mary Sue Rogers, HCM Global Leader, IBM
Daniel Van den Broeck, VP, Applications and Industry Solutions HCM Solutions, Oracle EMEA

12:40 – 14:10 Lunch (Sponsored by: Convergys)

14:10 – 14:50 Research Update - Factors Making HRO Sustainable and Successful

What are the key enablers of HRO success
What is the value of information technology and outsourcing governance
What are software license preferences in the market
How do these elements differ between the US and Europe

Synco Jonkeren, Director HCM BPO, SAP AG

14:50 – 15:30 Case Study - Building the Case for HR Outsourcing

Understand the journey from internal HR Transformation to a decision to outsource
Appreciate the factors taken into account to build a business case for HR Outsourcing
The provider’s perspective – building a deal that generates client value and provider profitability
Lessons learnt

Hetti Barkworth-Nanton, Programme Director, HR Transformation, Centrica Plc

15:30 – 16:00 Coffee Break

16:00 – 16:40

STREAM A - Ballroom B and C

Key Tasks and Critical issues to Be Identified and Resolved before Undertaking BPO

The Effects of BPO - Typical Risks Before & After
Key Components of a Structured Vendor Selection Process
The Service Contract - Summary of a Global Deal Framework
The underestimated AS-IS analysis
Managing the Expectation Gap

Dr Ulrich Nolte, Director, Global Transition Lead (NewHR), Deutsche Bank

STREAM B - Ballroom A

HROA Europe Launches a Buyers Forum ( Open Exclusively to Buyer Side Executives)

Delivering facts and figures from the HROA and ADP survey
What are the reasons for transformation?
What training is required?
What benchmarks are needed?
Lessons learned

Deborah Kops, Head of Program Planning and Development, SharedXpertise
Per-Axel Warensjo, Europe Employer Services Leader, Intel Corporation Europe
Facilitated by:
Andrew Kris, Chairman of the Advisory Board, SharedXpertise

16:40– 17:20

STREAM A - Ballroom B and C

Key Challenges when Transferring HR Services to an HRO Provider and How Should They Be Addressed

Participants will learn how to:

Manage the internal dynamics
Manage the external dynamics
Deal with a different complexity
Understand the transition challenge upfront and be ready for a long term partnership.

Luigi Pierleoni, HR Director Employee Services Western Europe, Procter & Gamble

STREAM B - Ballroom A

Using Value-Based Tools to Measure the Contribution of HR to the Business

HR: The current context
HR’s contribution: The elusive goal
Measuring ‘value’: Ways and means
Actually we’re looking in the wrong direction
World class HR: Eight steps to HR nirvana

Nicholas Higgins, CEO, Valuentis

19:30 – 22:30 Networking Dinner (Sponsored by: Hewitt)
Buses leaving the Conrad Hotel at 19.00

WEDNESDAY, NOVEMBER 8, 2006

All plenary session will take place in Ballroom B and C

9:00 – 9:20 Chairman’s Opening

Andrew Kris, Chairman of the Advisory Board, SharedXpertise

9:20 – 10:00 KEYNOTE - Beyond Cost-Cutting, optimization of services in mature Shared Services Operations

Cost cutting is a powerful currency however you only get credit
for doing it for so long
Exceptional service is the key to leading the market
Understanding who HR Shared Services serves and growing your product
and service portfolio enables you to move up the value chain

Brian McLaren, Head of Professional and Advisory Services, RBS Group

10:00 - 10:40 Case Study - How to Streamline HR Processes Worldwide in order to Support a Company's Geographical Expansion.

Albert Martens, Director of HR Services, IKEA

10:40 – 11:10 Coffee Break

11:10 – 11:50 Case Study - How Marriott Hotels Outsourced Key HR and Payroll Processes

Reasons for the transformation initiative
Implementation of new services and the impact on the business
How Marriott determined the services levels
Use of HCM solutions to underpin the services
Overcoming challenges faced by tight timeframes

Karim Rasched, Business Change Manager, Marriott Hotels Ltd.

11:50 - 12:30 Overview from the Analysts – Key Market Factors Shaping HR Transformation Today

A look at the key trends driving the business
What are companies really looking for

Moderator: Richard J Crespin, Executive Director, HROA
Euan Davis, Senior Analyst, Forrester
Mike Friend, Research Manager, European Business Services, IDC
Helen Neale, BPO Analyst, NelsonHall
Cathy Tornbohm, Research Director, Gartner

12:30 – 13:20 Panel Discussion - Making the Case: Why Should Companies Outsource HR

Moderator: Jay Whitehead, Publisher, HRO Europe & HRO Today Magazines, CEO, The CRO
Christian Adlung, Director EMEA, Convergys
Alan Bailey, Managing Consultant, PA Consulting
Pam Berklich, Vice President & Group Leader, Outsourcing and Consulting Services, Kelly Services
Tim Palmer, HR Practice Lead, Europe, Equaterra
Steven Wilkinson, Vice President of Sales EMEA, ExcellerateHRO
Andrew Willerton, Principal Consultant, Xansa

13:20 – 14:30 Lunch

14:30 – 15:20 Panel - Future-Proofing HR Transformation: What’s Next

Moderator: Jay Whitehead, Publisher, HRO Europe & HRO Today Magazines, CEO, The CRO
Sunita Malhotra, Director Human Resources, Sales & Marketing, Electrolux Europe
Tony McCarthy, Group Director, People and Organisational Development, Royal Mail
Bernard O'Driscoll, Group HR Services Director, Lloyds TSB

15:20 – 15:30 Chairman’s Summary & Close

15.30 End of Conference coffee