Kops, Deborah

Deborah S. Kops
Head of Program Planning and Development, Shared Xpertise

Deborah Kops is in charge of orchestrating programs directed to SharedXpertise and HROA members worldwide. Her broad perspective of business transformation and deep experience as a consultant, a provider and a buyer, gives her a unique insight into business transformation. Her mission at Shared Xpertise is to "build better clients" through program development and delivery.

Before joining Shared Xpertise, Deborah Kops served as Managing Director, Global Sourcing Transformation for Deutsche Bank based in London. As such, she was responsible for developing and implementing strategies and tactics for outsourcing non core business processes. Her focus was on transformation through the implementation of the financial services industry’s first comprehensive purchase to pay (P2P) outsourcing, and the development of “Smartsourcing” tools and rules for the Bank. Formerly, Kops served as Managing Director of Fleet Global Workplace for FleetBoston Financial (FBF), responsible for managing corporate administrative services. She was a member of Fleet’s Leadership Advisory Group, reporting directly to the office of the CEO. Prior to joining FleetBoston Financial, Kops was one of the founding partners of PricewaterhouseCooper’s’ Business Process Outsourcing (BPO) line of service. In this capacity, she managed strategy, technology, product development, innovation and investment for all processes, including finance and accounting, procurement, human resources, real estate, and applications process management. Kops’ career also includes a consulting partnership at Arthur Andersen focusing on business process improvement, and consulting leadership positions with other national firms. A frequent writer and speaker in the business process outsourcing sector, Kops also serves the Shared Services and Business Process Outsourcing Association as an occasional columnist. Kops received a bachelor’s degree from the University of Illinois and a Masters in Architecture from Virginia Polytechnic Institute.