Outsourcing, Offshore, Captive Facilities
Outsourcing vs. establishing captive facilities offshore
-
|
- Print |
- Email Page
The choice between outsourcing or operating a captive facility for call center services, non-voice customer services and back office processing, offers advantages for both approaches. Here, the E-Commerce Times examines the advantages of outsourcing and two principal strategies for outsourcing.
-
|
- Print |
- Email Page
How a manufacturer created a global help desk in three languagesHow a manufacturer created a global help desk in three languages08 Apr 2007 | (Case Study)
Response to KPMG survey: Benchmarking more important than everIf companies are really going to reap the benefits of their outsourcing contracts they owe it to themselves and their stakeholders to make sure they proper benchmarking is in place.20 Feb 2007 | (Thinking Point)
Organizational impacts of outsourcing: Instituting outsourcing management competencyInstituting outsourcing management competency is not easy. Most, if not all, companies have trouble getting the right skills
into key governance positions during the outsourcing lifecycle. It’s mostly...28 Nov 2006 | (Thinking Point)
Productivity and results are priorities for HR says Pan-European surveyThe HR Barometer, designed and carried out by Hewitt Associates on behalf of the European Club for human resources, is of interest to all HR managers with its concise and astute observations.03 Mar 2006 | (Survey)
HR outsourcing - Gaining momentumThere have been innumerable suggestions over the last decade on how to fix the HR function. Given HR's mantra of "earning a seat at the table," and the erratic progress made, there are few who question...27 Jan 2006 | (Thinking Point)
