Program

TUESDAY, NOVEMBER 27, 2007 - Pre-Conference day

PRE-CONFERENCE SESSIONS

9:00 - 16:30  TRANSFORMATION MASTER CLASS: Contracting for Service Delivery - Getting contracts right
(open exclusively to buy-side / practitioner executives)

This session will cover:

• How to approach developing and negotiating HRO contracts
• Key governance tools and levers to include in your contract
• Getting right the critical data protection (including data export), regulatory and security issues
• What is "market" for the legal provisions, including for liability, risk, and IP
• The HR aspects of HR outsourcing, including Acquired Rights Directive and Workers Council issues
• Developing the scope, service levels and pricing models to drive the right behavior
•  Encouraging supplier innovation
• Best practices for running contracts

Master Class Leader: Alex Hamilton, Partner Outsourcing and Technology Transactions, Latham & Watkins

14.00 - 18.00 LEADERSHIP SERIES: Perspectives on Business and Management (by invitation only)

- Hosted by Borderless Executive Search

• Listen to her experiences as Agony Aunt for top executives
• Profit from her solutions to your workplace problems and management challenges

Lucy Kellaway, Columnist, Financial Times

16:30 - 18:30  HROA Global Board Meeting (by invitation only)

19:00 - 20:00  HROA Europe Awards Cocktail Reception
(open to all participants)

Invitation Letter to Cocktail Reception by Richard Crespin, Executive Director, HROA

WEDNESDAY, NOVEMBER 28, 2007 - Day 1

8:00 – 9:00  Registration and Welcome Coffee

8:20 – 9:00  HROA EUROPE RPO Alliance Breakfast

Richard Crespin, Executive Director, HROA
Bernard Tommasini, SVP & GM Kelly Outsourcing and Consulting Group EMEA

9:00 – 9:10  WELCOME ADDRESS FROM HROA EUROPE

Richard Crespin, Executive Director, HROA

9:10 – 09:50  KEYNOTE: Strategic Challenges Facing HR Transformation

Peter LeBlanc, Senior Director HR Business Process Outsourcing and Systems, Sun Microsystems

09:50 – 10:05  PERFORM TO TRANSFORM

10:05 – 10:40  KEYNOTE: Paths to Shared Services and Outsourcing: Challenges for the HR Professionals

• What's strategic
• Paths to transformationan outsourcing
• HR and F&A compared
• What's in the future of HR? 

Mari Sako, Professor of Management Studies, Said Business School, Univesity of Oxford
  

10:40 – 11:05  Coffee Break

11:05 – 11:45  PANEL DISCUSSION: How to Improve HR Transformation through Standards and Practices

• The purpose of the standards work
• Tools that are available now
• Development priorities
• The process for developing new standards - including how work by HROA Europe is being done in conjunction with the other regional chapters of the HROA in the Americas and AsiaPacific

Moderator: Tim Palmer, Chair, HROA Europe Standards Committee
David Barr, Head of HR Shared Services, Standard Life
Synco Jonkeren, Chair, HROA Europe Research and Publications Committee

11:45 – 12:35  CASE STUDY: Multi-Process HR Transformation

Jean-Michel Rale, Project Executive, Rhodia

12:35 – 14:00  Lunch (Sponsored by ACS)

14:00 – 14:15  PERFORM TO TRANSFORM

14:15 – 14:50  CASE STUDY: Looking at Outsourcing from Both Sides

• Showcasing BT's outsourcing strategy
• Benefits of outsourcing for BT

Bob Beasley, Business Service Controller, formerly at BT, Xansa

14:50 – 15:40  PANEL DISCUSSION: Managing the Service Relationship to Ensure Performance Goals

• Evolving role of the HR business partner
• How to anticipate and resolve problems before they appear
• Building an effective and flexible partnership

Moderator: Robert Gunn, Co-Founder, Accompli
Joe Arnett, Client Services Director, ADP ES Europe
Ellen Balaguer, Global Managing Director, Business  Process Outsourcing, Accenture
Peter LeBlanc, Senior Director HR Business Process Outsourcing and Systems, Sun Microsystems
Iain Slater, Senior Consultant, Hewitt
Catherine Veinbachs, SVP and Director HR Outsourcing, HR Access Solutions

15:40 – 16:10  Coffee Break

16:10 – 16:50  ANALYSIS: HR Outsourcing in Europe: Forget the hype - what’s really happening

Using proprietary data sources, the true state of HR outsourcing in Europe will be revealed

• Who are the largest users of third party providers?
• Which outsourcing approaches and models are being favoured?
• Which HR functions are really being outsourced?
• What are the resulting trends?
• What are the capabilities offered by HR outsourcing service providers and how do these differ?

Jeff Croyle, Partner, TPI

16:50– 17:40  PANEL DISCUSSION: Applying Business Process Improvement Techniques – Tools to Use for Sustained Benefit

• Identify the range of existing process certifications
• Evaluate techniques, resources and expertise for improved payback

Moderator: Robert Gunn, Co-Founder, Accompli
Christian Baader, VP BPO, SAP AG
Tibor Beles, Vice President Business Process Outsourcing, Oracle
Pam Berklich, Senior Vice President, Kelly Outsourcing and Consulting Group
Dan Brennan, VP ExcellerateHRO EMEA
Mary Sue Rogers, General Manager Global HR & Learning Business Transformation Outsourcing, IBM

17:40– 17:50  CLOSING REMARKS

19:30 – 22:30  NETWORKING EVENING AT THE PALAIS D'EGMONT

COCKTAIL RECEPTION (Sponsored by HROA Europe)

WELCOME WORDS

Guy-Joel de Lhoneux,  Co-Chairman of HROA Europe and VP HR Global Relationship, Unilever

NETWORKING DINNER (Sponsored by Kelly HRfirst) 
Invitation to Networking Dinner

Palais d'Egmont is one of the most prestigious palaces in Belgium constructed in the 16th century and totally renovated in the 18th century by the wealthy Arenberg family. The palace is used by the Belgian government to welcome international heads of state.

 

THURSDAY, NOVEMBER 29, 2007 - Day 2

8:30 – 9:00  Registration and Welcome Coffee

9:00 – 9:20  CHAIRMAN'S OPENING

Richard Crespin, Executive Director, HROA

9:20 – 10:00  BUYER'S DEBATE: The Buyers Group Members Share Their Agenda

Moderator: Andrew Kris, Member of the HROA Europe Advisory Board, Chairman of the Advisory Board, SharedXpertise
LeAnne Andersen, Chairman HROA US Buyers Group, Director Human Resource Operations, Best Buy
Albert Martens, Chairman HROA Europe Buyers Group, Director HR Services, IKEA

10:00 - 10:40  CASE STUDY: Global Process Standandization & BPO as Catalysts for Faurecia HR

• The reasons for launching a payroll and HR project wordwide
• Key success factor in re-deploying the HR organization at global level
• Process standardization and HR oursourcing as catalyst to increase the HR organization's efficiency

Charles-Henry Duroyon, Global HR Systems Director, Faurecia

10:40 – 11:10  Coffee Break

PARALLEL BREAKOUT SESSIONS
 11:10 – 12:40

PARALLEL SESSION 1

DiSCUSSION FORUM: Transformation Issue of the Year: Getting the professional function, HR Business Partners and Expertise Teams to make a real and full contribution to the businesses that they serve

• First hand information how these experts have personally led the transformation of their multinational HR functions
• Learn how they helped HR business partners and centres of expertise to provide commercial value to their business

Moderator: Tim Palmer, Managing Director, HR Practice Lead Europe, EquaTerra
Reg Bull, SVP Global HR Transformation, Unilever
Alastair Robertson, Global Head of HR, Panalpina

PARALLEL SESSION 2

EXECUTIVE BRIEFING: (Buyers Only) Exclusive Premiere Presentation of the HR Transformation Survey and Key Point Discussions

Moderator: Karsten Soderberg, President and Head of Global Operations, SharedXpertise
Christopher Burden, Partner, DLA Piper
Jeff Croyle, Partner, TPI
Bruno Demarquay, Marketing Director, ADP ES Europe
Stephane Kodeck, General Manager HR Shared Services, Unilever Netherlands


PARALLEL SESSION 3

EXECUTIVE BRIEFING: Recruitment Process Outsourcing (RPO): Instructions for Use

• Learn about the emerging trends in RPO through the highlights of a dedicated global survey
• Meet the companies who've done it
• Find the answers to your questions on what are the requirements and common pitfalls for an RPO program

Moderator: Richard Crespin, Executive Director, HROA
Kevin Barrow, Partner, Head of Recruitment Sector Group, Blake Lapthorn Tarlo Lyons
Chris Birdsall, General Procurement Manager, T-Mobile
Pam Berklich, Senior Vice President, Kelly Outsourcing and Consulting Group
Julie Kinnear, Senior Advisor, TPI
Jerome Ternynck, CEO,  Mr Ted
Dan White, Global Process Leader RPO, IBM
Arjen van Berkum, Head of Resource Allocation Management, ING

12:40 – 14:00 Lunch

PARALLEL BREAKOUT SESSIONS
 14:00 – 14:45

PARALLEL SESSION 1

DISCUSSION FORUM: Linking Brands to the Bottom Line

Does this sound like your firm? “Global leaders deploying flexible, scalable, integrated best practice client-centric solutions with continuous process improvement, delivering outsourcing services efficiently and effectively to reduce costs and meet business objectives.” If so, you’re just one in a crowd using similar language and indistinct jargon. Consider:

• Outsourcing is hyper-competitive, more crowded than ever
• Buyers can’t tell providers apart, once key distinctions like technology, quality, location, and price have become “me-too” fodder

You will learn how to use your company’s brand as a sales accelerator to get:

• To market faster 
• More leads and win more deals at lower cost
• Provider-of-choice status

Brenna Garratt, President and Co-Founder, The Delve Group

PARALLEL SESSION 2

PANEL DISCUSSION: HR Technologies - Tools to ensure continued efficiency and profitability

• Introduction to new technologies helping increase the benefits for end users
• Analysis of the ways technologies contribute to improving the effectiveness and profitability of BPO contracts

Moderator: Andrew Kris, Member of the HROA Europe Advisory Board, Chairman of the Advisory Board, SharedXpertise
Luc Bossaert, Executive Vice President, Arinso
Synco Jonkeren, Director, HCM BPO, SAP
Shan Mahendren, Senior Director, HCM Sales Development WCE & EECIS, Oracle
Albert Martens, Director HR Services, Ikea

14:45 - 15:30  INTERACTIVE GROUP DISCUSSION: The Future of HR Transformation

Moderator: Karsten Soderberg, President and Head of Global Operations, SharedXpertise
David Barr, Head of HR Shared Services, Standard Life
Sian Beacham, Senior Executive, Innovation and Offering Lifecycle Management, Accenture
Mary Sue Rogers, General Manager Global HR & Learning Business Transformation Outsourcing, IBM
Vincent Smallhorne, Director of Applications Business Development, Oracle
Rachel Stormonth, Vice President, NelsonHall

15:30 – 16:00  End of Conference Networking Coffee

Programme