Contracting For Service Delivery - Developing effective contracts

CONTRACTING FOR SERVICE DELIVERY - DEVELOPING EFFECTIVE CONTRACTS

A Master Class for HR outsourcing project leaders, procurement and in-house legal on the critical issues in creating, negotiating and running HRO contracts.

This session will cover:
- How to approach developing and negotiating HRO contracts
- Key governance tools and levers to include in your contract
- Getting right the critical data protection (including data export), regulatory and security issues
- What is "market" for the legal provisions, including for liability, risk, and IP
- The HR aspects of HR outsourcing, including Acquired Rights Directive and Workers Council issues
- Developing the scope, service levels and pricing models to drive the right behavior
- Encouraging supplier innovation
- Best practices for running contracts

This program is an introductory guide to effective contract development and does not substitute for legal advice.

Master Class Leader: Alex Hamilton, Partner Outsourcing and Technology Transactions, Latham & Watkins

Alex Hamilton is a partner in the London office of Latham & Watkins. His practice focuses on outsourcing and technology transactions, including information technology and network, business process and assisted transformation outsourcing, off-shoring and systems and software procurement and integration. He also has extensive experience advising on on-line banking, applications development, IT security, web hosting, electronic commerce and digital signatures.

Mr. Hamilton provides legal and commercial advice to financial institutions and companies in the pharmaceutical, insurance, oil and gas, entertainment and retail industries. Recent transactions have included acting for a retail bank on its outsourcing transaction to acquire one of the largest implementations of an IP-enabled voice and data network; acting for an investment bank outsourcing its global distributed computing environment; advising a pharmaceutical in its global IT outsourcing; acting for the vendor in negotiating a business process outsourcing agreement in Venezuela; and advising on the setting up of an on-line financial trading system.

Mr. Hamilton is dual qualified to practice in both England and New York.
Mr. Hamilton speaks regularly at conferences on outsourcing and IT security.

Over the past five years, lawyers in Latham & Watkins Global Outsourcing Practice have advised on outsourcing deals representing more than $70 billion in total contract value.

Latham's team of more than 30 outsourcing attorneys around the globe includes some of the most respected practitioners in the industry.
Four members of our global outsourcing team were recently ranked by Chambers and Partners in the categories of IT/IT outsourcing and technology. Our global BPO practice received Chamber's highest ranking - tier one. Chambers cited "a strong following among customers who call on the group for its deep expertise in a variety of BPO deals.

Latham represents customers worldwide in information technology and business process outsourcing transactions, advising clients in connection with all aspects of the sourcing process in both sole source and competitive procurements. Our lawyers have extensive experience with "traditional"
outsourcing transactions and with outsourcing renegotiations and terminations.

We also have substantial experience negotiating outsourcing-related technology transactions such as strategic alliances and joint ventures.

Programme