Mid-Market, HRO, Success, Accenture, Catalina, Savista

Secrets to Mid-Market HRO Success

HROA Connections sat down for a discussion with Sam Borgese, CEO of Catalina Restaurants, and Jeff Bizzack, head of Accenture’s BPO Services Division. As CEO of Catalina, Sam oversees both the Coco’s and Carrow’s restaurant chains. Each restaurant is a leader and an institution in its own region and they serve a combined 32 million people every year. Together, Sam and Jeff have forged one of the most meaningful and productive relationships in HRO … and, by the way, have done it in the middle market, one the most challenging and demanding environments for both parties to feel successful.

For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year’s HROA Middle Market Relationship of the Year award. We endeavored to learn some of the secrets of their success.

Click below to download the interview.

Secrets to Mid-Market HRO Success