Everest, HRO, Update, HR, Outsourcing, 2007

Everest HRO Market Update June 2007

The Everest Research Institute conducted in-depth interviews and a data collection exercise with senior governance teams of HRO buyers. The objective of the survey was to explore buyer satisfaction with HRO, and what definitions, metrics, and measures overall and within specific HRO process areas facilitate optimal realization of the desired outcomes of HRO.

The scope of analysis includes:

• Key metrics on the extent of outsourcing adoption in HR
  • HR process scope
  • Technology models
    Implementation platforms
  • HR staff reduction
  • Offshore adoption
• Pricing metrics
  • Targets and actual
  • Price-points
• Quality metrics
  • Targets and actual
  • Service levels
• HR process deep-dive: Training example

Download the report.

For more information, visit Everest Research Institute.