Managing People Issues and Building and Skilling the Transformation Team

03 Oct 2007 - 04 Oct 2007
SharedXpertise Training Centre, Brussels, Belgium

Day 1, October 3rd 2007, 9.00 h - 17.00 h
MANAGING PEOPLE ISSUES
The heart of successful business transformation

MASTER CLASS LEADER:
Neil McEwen, Managing Consultant, PA Consulting Group
Alan Bailey, Managing Consultant, PA Consulting Group

Day 2, October 4th 2007, 9.00 h - 17.00 h
BUILDING, SKILLING, AND MANAGING THE TRANSFORMATION TEAM
Staffing for the long haul

MASTER CLASS LEADERS:
Simon Constance, Director, Orion Partners
Nicola Hutton, Senior Consultant, Orion Partners

Day 1
MANAGING PEOPLE ISSUES
The heart of successful business transformation
________________________________________

For most business process transformation initiatives, human resources decisions are the most challenging aspect of implementation. Yet most corporations continue to greatly underestimate the complexity and importance of planning and sequencing for people change.

At the end of this program, participants will be able to develop a comprehensive plan to deal with all aspects of HR issues.

Topics to be covered include:

• surviving the consultation process
• work shadowing
• recruitment do’s and don’ts
• exiting and off ‘boarding’
• establishing new employment terms and conditions
• navigating the implications of local regulation
• project roles: the HR department and the transformation team
• managing reductions in force
• communicating effectively

MASTER CLASS LEADERS:

Neil McEwen, Managing Consultant, PA Consulting Group

Neil is based in Arlington, Virginia and leads PA’s People & Organisational Change work in the USA.  He specializes in working with clients to build the business case for outsourcing and planning the outsourcing process, guiding clients through RFP , downselect and contracting exercises and assisting them to plan and execute the transition of people and processes to the outsource provider. He is currently working with three multinational companies to help them transition people across to an outsourcing provider and has recently helped an HR outsourcing provider in an ‘offshoring’ exercise.

He joined PA from Exult where his key responsibilities ranged from Business Development and Deal Shaping in Europe and USA through to ‘Offshoring’ of HR and Finance Processes to a captive center in India. 

His core expertise areas lie in Outsourcing Strategy and implementation, HR + Finance Transformation and Shared Service development/implementation and the planning and execution of large scale change interventions.
Neil has in-depth understanding of the outsourcing process and all the key operational elements and has operated in many different cultural environments in Asia, Europe and Africa as well as the USA.

Additionally, he writes a column on HR outsourcing issues for HRO Europe magazine and has commented on business change issues for CNBC, Sky Business News and Bloomberg. Neil has been named as one of Europe’s top HR Outsourcing Advisors by HRO Europe Magazine for the last three years.

Alan Bailey, Managing Consultant, PA Consulting Group

Alan is a Managing Consultant with PA Consulting specialising in global HR Transformation and HR Sourcing Advice helping clients to understand the relative merits of a "build" or "buy" decision.  Alan joined PA from Siemens Business Services where his key responsibilities were HR Outsourcing Business Development and developing European HR Shared Services. Prior to SBS, Alan's main career was with BAE Systems and their Joint Venture HR Outsourcing business - Xchanging HR Services. Alan led the implementation of HR Shared Services for BAE Systems and negotiated, on their behalf, the £1.1 billion HR and HR related procurement deal with Xchanging. His core expertise lies in HR Transformation, HR Sourcing Strategy, Shared Service development and implementation.
 

PA Consulting group is a leading management, systems and technology consulting firm with over 3000 consultants operating worldwide in more than 35 countries. PA  is uniquely placed to offer advice and support on sourcing strategies, market engagement, contracting, transition and implementation as it is wholly independent from all third party providers and thus the advice given, and work delivered, is based solely on what is best for the client's business.

Day 2
BUILDING, SKILLING, AND MANAGING THE TRANSFORMATION TEAM
Staffing for the long haul
____________________________________________

Implementation of successful business transformation rests on the size, composition and skill sets of the internal team. But the transformation team frequently does not possess the full range of capabilities required to implement complex outsourcing or shared services initiatives. Many corporations assume an implementation team, or indeed a small steering committee, is adequate to manage the transformation journey.

This program is designed to help managers assemble the right skills for the team, make the right locations decisions, orchestrate fixed and variable resources and secure the right functional expertise to impact both successful transition and ongoing management.

Topics to be addressed include:

• the roles, responsibilities and tenure of team members given the scope, reach, risk and pace of change
• when and how to leverage business line or provider staff
• the importance of retaining corporate intelligence
• managing resources in a simultaneous global implementation
• the effective use of templates and tracking tools
  

MASTER CLASS LEADERS:

Simon Constance, Consultant, Orion Partners

Simon Constance, has hands-on HR, consulting and operational management experienced gained within companies like; Transport for London, Royal Mail, Tate and Lyle Sugars and Accenture. Whilst at Accenture he has held Transition, Solution Design and Account Management roles within their HR outsourcing division and worked within their Human Performance Division.

He has worked on projects and in line roles delivering solutions in the UK, Europe, Japan and North America. He has experience in the public, FMCG, manufacturing, telecommunications, retail, transport & distribution and professional services sectors. He has worked within in and managed consultant and client teams, involved in the following activities:

- Programme management of HR shared services implementation
- HR outsourcing solution design and implementation approach planning
- Project managing HR outsourcing implementation execution
- Change programme communications and stakeholder engagement
- Process re-engineering and quality system implementation
- Shared services performance and operations management design
- Project managing eLearning systems implementation
- HRIS and general HR vendor selection

Nicola Hutton, Senior Consultant, Orion Partners

Nicola is a Senior Consultant at Orion Partners. She is HR professional and business consultant with specialist expertise in business strategy and HR transformation.  Nicola’s experience includes operational business and strategic roles both within the business and HR functions, enabling her to provide a pragmatic approach to identifying and implementing HR solutions; her key focus being on the organisational design constructs that lead to the successful establishment and ongoing performance of shared service functions. 

Prior to joining Orion Partners, Nicola worked across Australia, New Zealand and the Asia Pacific region, predominantly within Financial Services.  Nicola has developed and implemented business solutions in the following areas:
· HR shared services and outsourcing design and implementation
· HR and business strategy review, development and functional re-engineering
· HR and Business process review and establishment of governance and project management frameworks
· HR and Business development and capability programs
· Talent management, leadership development and workforce planning
· Risk and governance management
· Change management and business culture transformation

Nicola has held numerous speaking engagements and has delivered workshops across Asia Pacific, and more recently Europe, on the key elements that make a difference in achieving effective performance across HR and shared services.

Nicola holds an MBA from The Australian Graduate School of Management with first class honours in Human Resource Management and a postgraduate business degree. (Swinburne University, Australia).

Orion Partners are business advisors who specialise in delivering HR transformation.
We help create smarter, more streamlined and credible HR functions that are in synch with the business and support the competitive edge. We help HR teams give a better service to the business and at reduced cost.
Specifically, we help organisations to:

• Clarify and define HR’s role relative to the line and business.
• Decide on the most suitable operating model for HR, whether that includes shared services, business partnering or outsourcing.
• Manage the resulting core HR service.
• Plan, select and implement technology solutions that support the change.
• Make the transformation happen on the ground.