Public, HRO, Outsourcing, Victoria, Accenture

Public Sector HRO Success Story: Victoria State Government

Human resources outsourcing has existed ever since companies started sending their payroll services to third parties and contracting the management of pension plans. What might surprise some is that the Australian state of Victoria was among the earlier pioneers of this practice. When the Victoria State Government in Australia decided in 1996 to use outsourcing to facilitate the implementation of a shared services HR arrangement for two of its Departments – Premier and Cabinet, and Treasury and Finance – as well as for its internal IT operations, little did it know that it would be taking one of the first steps toward creating a brand new industry. All that these enterprising government officials knew at the time was that operating their own internal HR administration for each separate government Department was costly, inefficient and distracted them from focusing on service delivery to citizens. While these two Departments only accounted for 1,100 staff, each had separate human resources departments, different payroll/HR software systems and divergent work practices. The Victoria State Government leadership knew something truly innovative had to be done to synchronize it all.

Click here to download the article:  Victoria State Government HRO Story.

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