IT Service Management: Focus On What Matters!

The road to IT service and business success
Wednesday 18th February 09

I’d like to extend this exclusive invitation to you and to your senior IT colleagues to join your peers for this IT executive seminar in London.

With the global economy in recession, cutting costs and improving service management operations will be high on everybody's agenda in 2009, so during the credit crunch Digital Fuel has teamed up with ITSMF UK and Capgemini to offer IT Service Management professionals a chance to attend an exclusive IT Service Management Event at London's prestigious Cumberland Hotel. If you are looking for ways to stay ahead of the competition and understand how to better manage the cost & service challenges facing your organisations – then, this event is for you!

IT professionals, executives and managers responsible for IT Finance and IT Service delivery will hear about:

• The Future of Service Management – Business Value
  Ben Clacy, Head of Global Business Development, itSMF UK will discuss how Service Management can contribute to helping your organisation achieve its long–term goals and objectives, and address some of the challenges facing today's ITSM efforts.
• The "X" Factor: Service Management Applications
  Mark Robinson, Consultancy Director, Digital Fuel will provide practical advice on how software solutions can help effectively articulate and bind the benefits of Service Management to the business to better manage the cost & service challenges facing your organisation.
• Delivering 'World Class Service Management' to Customers
  Spencer Holland, Service Delivery Manager, Capgemini will share real experience and discuss how Capgemini chose to deploy a proven IT Service Management (ITSM) solution to enhance user satisfaction and provide stronger service relationship while reducing the overall cost of its service operations.

The day will include a FREE networking lunch.

About Digital Fuel
Digital Fuel is the leading provider of service management software solutions for IT and business services. Our solutions help improve business results from IT, Telco, HR, and F&A services at such global companies as BT, Cisco, Cognizant, Computacenter, CSC, Cummins, Dell, Deutsche Bank, GE, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Steria, Telefonica, Wipro and many others. Learn more about Digital Fuel at www.digitalfuel.com.